Lee is the best! I always book my service appointments with Lee. Very professional and personable. Gets you into your appointment at scheduled time and gets your car done before amount of time promised. Keeping you updated during the whole process. Puts his customers first. I highly recommend booking your service visits with Lee if your lucky.
Lee was the difference here. He was unbelievable we actually moved our service to come to his shop and Lee delivered we will definitely be back. Thanks Lee.
Had a great experience with the INFINITI service department, I would like to thank Service Manger Lee Zarras for the great customer service you provided.. thank you Scott Pacheco
My experience was very good, I will be returning there for all of my car’s service .
I will definitely be back in the future.
Thank you for the best customer support that can be. Always helpful.
I was surprised on how good they are. Recommend.
They are simply professionals.
I rarely post reviews, but for these guys I gladly make an exception. Everything was perfect, thank you so much.
Forever customer right here!
everything was perfect, thank you very much guys.
long time customer, because they are the best.
just try - you won't regret 😉
Nick in service does an amazing job! He is extremely friendly and helpful. I would not take me car anywhere else for service!
really great place! i had the best experience with Kendall. he was very nice, knowledgeable, and professional!
Amazing place. Each time I have gone just a amazing experience.
Kind & knowledgeable employees.
I recommend Berman INFINITI of Merriville those of you who have an infinity or another brand of vehicle to check them out. I do good work
Nick Stinc did a good job walking me through everything. And I appreciate how he explained in private about the the repair and services needed.
I have been doing business with Berman INFINITI since 2017 and never have I experienced any issues. my needs, wants, and expections are always taken care of with a smile.
5 out 5 Great customer service,
After we had gone to several dealerships, we drove 3 hours to Berman INFINITI of Niles since they had an INFINITI with everything we wanted. We had the pleasure of meeting and working with Howar Ruiz. He did an amazing job showing and explaining the different features offered on the INFINITI QX50. He was very knowledgeable and never once pressured us into anything. He made our decision to buy easier and a lot more enjoyable. After meeting with Howar, we were introduced to Mitch Vargas, the Finance Manager. Mitch was very professional with his presentation and very informative on additional options ...
The easiest and best buying experience we have had in years. Howar was awesome no pressure no surprises very upfront and honest. Financing was quick and easy Mitch was great. Wonderful buying experience highly recommend buying a car from them!
Went in looking for certified SUV. The sales person showed me a few that meet my needs, low miles and car was almost in immaculate condition . Very upfront and the process was smooth .
Came in for an Oil change and a tire rotation and received great service from Lee in the service department. Everything was clean and spotless and they even washed my car after all was completed . Enjoyed sitting in the customer lounge area eating snacks and drinking water all while my car was being serviced. Great facility and great place to purchase your INFINITI.
Came in on the last day of the month looking for a QX50. Although they were very busy they helped me with my lease and was able to get out of there in time to enjoy my BBQ. Great experience
I was looking for certified Q50 I found it at INFINITI of Niles and I was able to get a video send to me of the car condition by Eddy the sales consultant. He met me at the store and the process could not have been more simple and easy. I was in and out in about an hour and a half with my new 2019 certified Black Q50. Thank you Eddy and the INFINITI team.
This dealership is great, they have plenty of great certified cars and a great staff that was super helpful. They helped me find exactly what I was looking for and have a great site to browse their options. I would definitely recommend this dealership to anyone looking for used and new cars.
When looking for a new car Berman definitely was the best over all their competitors. We came in and were out of there within a half an hour, which is unheard of when buying a new car. Definitely the best experience I've had so far. As a friendly tip see Jordan he is definitely the man when it comes to looking into getting a new car.
They do what they promise ..cant ask for anything more.. great people eddy was great very nice to deal with I will send him my friends and family..
Great job. So happy with my new qx55. I love my new INFINITI. Go visit this dealer for your next car. They go above and beyond!
The best! 5/5 great customer service
Berman provided excellent sales and customer service on our purchase of a 2021 Q80. Eddy was a wonderful sales consultant and made the process smooth and seamless! We are very happy with the service and assistance we received through this process.
Eddy offered me a very pleasant shopping experience for my first car. He is nice and knows the car a lot. If you are interested in INFINITI as well, talking to him will be a lot of fun.
Working with Eddy Lindt at Berman INFINITI was such a pleasure! Their no-negotiation policy made the car buying process so much more comfortable, and you walk into the transaction knowing exactly what price you're getting for the car. Eddy went above and beyond with accommodating us (we have crazy schedules and limited transportation) and he even delivered the car himself! Go buy a car from him!
INFINITI in Merrillville service department always has great customer service, I have been going for almost 2 years now for service on my car, ask for Jake he’s the best.
Eddy was very patient and knowledgeable. He took his time in showing how to operate the vehicle and test drive it. I would highly recommend Eddy. Very professional and friendly.
If you are looking for a committed, reliable sales person who will do his very best to find you the right car without being obtrusive, CALL EDDY!! Eddy stayed in touch with me over the course of nearly two months, providing me with just the right level of contact that I needed before he led me to the right car. He not only went out of his way to give me a heads up that other clients had appointments to see the car I had my heart set upon, so that I could change my appointment time to earlier in ...
This was my first time purchasing a car, and even with me having no credit they still worked with me. The whole staff was genuinely nice, and didn’t waste my time. Eddy was the car salesman that helped me out and I definitely recommend him. He made the process of buying a car less Stressful. I Wasn’t planning on buying a car that day but sometimes unplanned decisions are worth it. I’m 18 bought my first car Thanks to BERMAN INFINITI!
Eddy was great! He helped us find the perfect certified vehicle to fit our needs and even let us change our mind after bringing the first car home.
Friendly, helpful, knowledgeable. Excellent services all round. Made our car purchase a easy and smooth process from start to finish. I will be back again in the future.
Very knowledgeable, very personable, does a nice job introducing the car and understanding the level of detail that is wanted. Good service as he brought the car to my house
They’re incredibly awesome and will always go back. I have introduced my son to my dealer and l hope he finds something to buy.
I recieved excellent service buying my INFINITI here.Eddy Lindt was professional from start to finish. He handled everything for me. His Very knowledgeable great person to work with.
After several failed/frustrating trips to local car dealerships, came across this dealer after browsing the internet for a used INFINITI QX60. Hesitant to make another trip to the dealer (especially this one being an hour away), Eddy was prompt with my inquiry and upfront and honest with all my questions. He responded to my questions with straightforward answers (unlike some of the other salesman we had encountered at other dealerships who told us one thing on the phone, but then something different when we got there. Eddy was very professional, but engaging and put you at ease. My husband ...
Eddy Lindt was very helpful and efficient. I called and Eddie had the car I wanted outside washed and ready to go. Eddie and Mitch helped me work out a great deal that works for me. I was happy to spend my money at Berman Nissan. Love the car, love the service and I would definitely recommend this company to a friend. You guys have excellent customer service employees like Eddy and Mitch. I can’t believe how helpful and friendly they were. They should be rewarded for their service, patience and explaining details to customer such as myself.
Amazing experience Eddy was such an making person to deal with I am so satisfied that he worked with me amazing dealer I highly recommend
Berman's INFINITI took care of me during my oil/filter changed with ease. I would definitely recommend Berman's of Infinite in Merrillville 😘. Thanks for your great service.
The dealership was easy to work with and was reasonable. The car was in good condition and all the little issues were taken care of.
Friendly helpful staff. Full disclosure on pricing And simple to set up an appointment to view the vehicle I was interested in. Pleasurable experience to buy from.
Eddy gave us great customer service! He went out of his way to help us find the perfect car and the perfect financing options! He also had spent a lot of time entertaining my 2 year old while we were doing all the financing.
Eddy was a very helpful salesperson. He was very knowledgeable and was able to answer any questions we had. I give Eddy 5 stars for the service we received.
Special thanks to Eddy for helping my wife find her dream car (QX60). My second purchase from this dealership and appreciate the team for helping us through this process. Great price and deal.
Berman INFINITI is an excellent experience. Eddie my sales team treated us like family went above and beyond to please us and find what we were looking for. With Berman they give you that friendly neighbor/family vibe. Amazing people at Berman INFINITI.
I recieved excellent service buying my first INFINITI here. Howar Ruiz was very professional from start to finish. He was responsive to my email inquiries prior to my appointment. I very much appreciated all his expertise when it came to the test drive and doing demos on all the car's features. He and Micah were pleasant to work with during price negotiations, and I'm very happy with my purchase. Thank you!
Lee Zarras from the service department could not have been nicer or more professional. I had my car looked at by three different shops that could not diagnose the problem. Lee had it diagnosed in 3 hours and repaired within 36 hours (part needed to be ordered). I was offered a loaner car multiple times as Lee felt the 36 hours was too long to wait for my car. I was thrilled that they found the problem and fixed it. Not to mention, Lee looked into the issue and found it was covered by warranty, thus it cost me nothing. Now THAT is ...
I could not be happier with my purchase and the service at Berman INFINITI Niles. I worked with Stas Rayetsky and he was amazing, he took care of everything, he answered my questions whether I contacted him via phone, email or in person. The staff is very easy to deal with and professional, friendly, you won't find pushy . Thanks for a great buying experience!
The experience with Eddie and the entire Berman team was more than excellent. They were able to answer my questions, ease any hesitations, and make the experience stress free. I highly recommend the dealership and team.
Brought my vehicle in for service and warranty work. Austin kept me well informed during the entire process and my vehicle was ready at the time estimated.
Eddy is great, unbiased sales person and good human being who value people and treat others with respect and dignity. To Eddy "Your hospitality and professionalism didn't go unnoticed." Thanks for your time.
I knew exactly what I was looking for model,and price. I have been shopping for this car for 6 months.Berman had the car and Eddie had the service. I think Eddie knew I was a very picky customer. He made sure when that car came out of detail it was perfect, and it was.
Dealership did a nice job of taking care of the customer. Dealership was clean and well organized. I would go back for another car next time.
This dealer is excellent, the price is good, and the salesman Eddy is very helpful, friendly, knowledgeable and honest. I will highly recommend to friends.
I just purchased an INFINITI Q50 last week from Eddie. I had a great experience. he saved me a 6 hour drive by delivering my vehicle to my home. I will definitely be back when I'm ready for my next purchase. Thank you!
Highly recommend stopping by to see salesman Julien Outley. He is a very knowledgeable and provided me with options on both used and new vehicles. All I need are options and prices, and I was left to make an educated decision. As it turned out INFINITI had excellent lease options available and I chose to lease a new INFINITI QX50. It is beautiful. No pressure to buy. very satisfied.
Clean and helpful staff. Car was great. Wasn’t rushed. Had a good overall time and experience. Would buy from them again. Eddy was quite helpful.
Lee Zarras was my service consultant and he was fantastic. Very attentive, kind, and genuinely cared about advising me on my vehicle. Lee went out of his way numerous times to help and ensure I was taken care of. I’d definitely recommend him to anyone looking to have authentic guidance provided on their car and make the whole process seamless. Thanks, Lee!
Thanks for great communication throughout our car search and purchase! Eddy was helpful and personable which made our experience pleasurable. Dealership has incredible product selection.
Purchased a used INFINITI QX60.........everyone was very nice. They stood behind the purchase 100% and am very happy with my car!!
Erica was an absolute pleasure to deal with. I was stressing for months over vehicle's to buy and within one day of searching the inventory on her lot she found me a car that was perfect. She took all the stress away. Very pleased with her and Berman.
Eddy and Micah were great! Will definitely recommended this dealership to anyone looking for an INFINITI. Can't be more happy and will be back!
Eddy and Micah were terrific! Went above and beyond to take care of us. Would give 10 stars if I could
There is no other place to find your INFINITI of INFINITI of Niles. Sue is the only person to go to also. She made my car buying experience beyond AMAZING!!! It was worry free, she advocated for my wants and needs, and did not make it about anyone but me. She made my experience purchasing a car easy and stress free. She even followed up to assist me and ensure I had everything I needed and wanted out of the car. Thank you so much Sue!
Great experience purchasing a car from Berman. Eddy took care of me, and kept his word. I purchased a quality car at a great price.
Everyone at the dealership was very welcoming. Eddy was helpful throughout the buying process and is a really cool guy. He was crazy busy working with several customers but made sure we were being taken care of. Finance paperwork process was a little slow due to printer issues and missing license plates.
Excellent customer service
Eddy our sales person talked to much, great price with low miles is what sold the car. Overall was a good experience, just wish the salesperson didn't talk so Much.
Didn't get the best price on my trade in Eddie Lindt was available and helpful throughout the process. I enjoy driving the car and am overall satisfied.
Today I purchased a INFINITI QX60. Great customer service. Eddy is truly a exceptional sales man very patient and Knowledgeable. No pressure and I didn’t feel rushed.
The BEST DEALERSHIP in our area. Very happy, that I choose them and sales person Eddy. He is very professional and stress free of explaining every detail in brand new car. I really recommend everybody go there and ask for Eddys help!!!
Eddy was fabulous working with to find a new vehicle. He is extremely knowledgeable and passionate about cars. Made our shopping experience a pleasure. Thank you Eddy!
I cannot say enough good things about this dealer. I had the pleasure of working with Micah and Marco and they were so accommodating and fantastic. They took the time to ask questions and match me with a vehicle that fit best for me. Their follow up was diligent but not excessive and working in sales I appreciated that. I looked at many cars during my search and these guys were the best by far! Highly recommend them if you are in the market for a new car, great pricing and transparent during the process. Thanks guys!
Very friendly staff. Eddy was very helpful. Thank you for providing me a stress free experience. Very happy with my new ride. Eddy is great salesperson.
Best experience I had with any sales staff. Eddy knows how to approach you and is very friendly. He doesn’t pressure you or make you feel uncomfortable. My experience with Eddy was great and I would definitely recommend him to anyone looking to buy a car!
Eddy was great to work with on my used used INFINITI. He was very responsive and accommodating. I would recommend working with him on a car purchase.
It was great working with sue to get my vehicle. She is attentive and spent time explaining the features of my new vehicle. Her and Micah make a great, it was awesome working with them. Micah is patient and caring.